Comcast is the Devil...and...It's Not My Fault
K…this latest gap in writing really isn’t my fault, I swear. It has been bizzaro world around here lately. Do you remember when my hard drive failed? Well, apparently that was just the beginning of our hardware and networking problems.
A short time ago R’s hard drive crashed as well, and yes, we lost what was on his drive too. I’m over it people; I just don’t care anymore. Perhaps it’s fate calling and telling me that what I write is not intended to be forever. Maybe I need to work on accepting the thought of revision more, or maybe I just need to, oh I don’t know, back things up!
What was really the kicker, though? Comcast! Can you say, “Oh My God! What an Unethical company”? Seriously, I have never dealt with a company who is so terrible with its customer service and so very unethical, if not outright, illegal. Folks, if you have a choice, stay away from them. Here’s what happened.
Around six months ago we switched to Comcast for our Internet and phone service. The idea was that we would have better connectivity so that R and sons could play their MMOs together. Well, we had one problem after another. We were constantly losing our connection; I’m talking at least two times a week. This would require our entire home network to be shut down and rebooted a tedious task, and one that under the proper administration of Comcast should have been unnecessary. So, we ended up having a tech come out twice to try and correct the problem, without success. We finally decided that we should purchase a new router, so we went with a D-Link. Comcast doesn’t support this type of router via their tech support. That in itself would have been ok, but…we were having difficulty getting through to the net. The router was showing that it was working ok, everything seemed to be running and connected, the network showed an established Internet connection, but we couldn’t access the Internet. So, we called Comcast.
Here’s where it gets good folks. The first time we called we were put on hold for 40 minutes just to have the tech get shitty with us and hang up on us. R was trying to explain what was going on, what we had done, but the tech kept interrupting him so R finally said to him, “look, I’m trying to explain to you what’s going on so will you please stop talking?” The tech replied, “sure” and then hung up. Next tech please….we call back, another marathon hold session. When we get through the tech says, “Oh, the problem is that your modem isn’t set up for Internet access, we have it set to phone access only. Let me just flip a switch here on this end and you should be fine. Now, we’ll be disconnected when this happens so I’ll call you right back, ok?” R says, fine and he hangs up. Well, we wait for about 30 minutes, no phone call. R checks the Internet and the connection is completely gone, vanished, so we call back. R gets a hold of yet another tech and tells this one what happened. He explains that the tech was supposed to switch something over on that end and call us back, and that not only did we not hear from him our service was completely disrupted now. (I need to clarify that prior to this, because the D-Link wasn’t working we had at least reconnected the original router and had Internet access again). Anyway, here we are without any Internet now and guess what? The tech says that the last tech cleared our account. “What does that I mean?” R asked. She said it meant that our account was no longer valid and we wouldn’t have any service until a tech came out and set us up as if we were a new account. Of course, we were livid and not understanding why she couldn’t just simply flip the switch in the other direction and turn us back on. So…yes, they screwed us and left us with no service what so ever. That’s when R said, F*** this and a few other choice phrases and asked me to call AT&T. So I did and we switched over.
The story doesn’t end there, though. Here comes the unethical (illegal) stuff. I called to discontinue our service with Comcast. When I got through I stated that I wished to end the service, I was put on hold for 30 minutes while I was “transferred” to a different department. At that point, I was finally able to speak to someone and when I told her that I wanted to disconnect the service and why I was so unhappy with them, guess what…she hung up on me…yes…oh yes she did…and BTW I was not rude with her. So…I have to go through the whole process again. When I finally get through I’m told that it is Comcast “policy” not to end service until the bill is paid in full. So I said, “Well. R doesn’t get paid until the 15th and it’s only the 6th, am to understand that not only are we being billed for the days where we had no service due to Comcast’s inadequacy, we are also going to be billed for a service we no longer want or are receiving because our pay cycle doesn’t coincide with our desire to end this service?” She replied, “Well, we won’t turn the service off until the bill is paid, so technically you will still be receiving the service. We’ll disconnect the service only after we have received payment.” And folks, that was pretty much the end of it. She wouldn’t budge and even though we had AT&T set up and running they refused to disconnect our service and are charging us for it.
My advice…stay away…far away from Comcast!!!
R’s hard drive is still not fixed, my hard drive is still not fixed, but we do have Internet access again. Although, the speed is really not what we need. Anyway, I’m currently using R’s laptop to Blog and such, but it’s not very convenient. Hopefully my system will be up and running again before too long. Until then, though, posts may be a bit intermittent. Bear with me please. And stay away from the Devil Corporation!!!!
